At JovianInnovate, we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, please review our Returns and Refunds Policy.
1. Return Eligibility
- Items must be returned within 7 days of receiving your order.
- Products must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase is required for all returns.
2. Non-Returnable Items
- Items that have been used, damaged, or altered after delivery.
- Perishable or customized products.
- Any product not in its original condition or missing parts for reasons not due to our error.
3. Return Process
- To initiate a return, contact us at [email protected] with your order details and reason for return.
- Once your request is approved, you will receive instructions on how to return the item.
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
4. Refund Policy
- Refunds will be issued once the returned item is received and inspected.
- Approved refunds will be processed within 7 business days and credited to the original payment method (Cash on Delivery ).
- Shipping costs are non-refundable.
5. Exchanges
- If you receive a defective or damaged item, we will replace it with the same product.
- Exchanges must be requested within 7 days of receiving the order.
6. Contact Us
For any questions regarding returns or refunds, please reach out to us at: Email: [email protected]
By making a purchase from JovianInnovate, you agree to this Returns and Refunds Policy.